If applicable, customs fees, added VAT and country of destination handling fees are the receiver's responsibility and may vary from country of destination.
We will not be able to edit the delivery address or switch items in your order once the it is payed and confirmed, please make sure to check all details in your purchase before completing it. We may not be able to cancel your purchase after it is confirmed as we're constantly making efforts to ship orders as soon as possible.
 

The waiting time frame will depend on where you’re located and on the service type you’re choosing.

Shipping Service Waiting Timeframe Price Countries
 UPS Express Delivery 2 to 5 Business Days 10$ EU
FedEx Express Delivery 2 to 5 Business Days 20$ Out of EU
FedEx Standard Delivery 4 to 9 Business Days 10$ Out of EU
DHL Express Delivery 1 to 3 Business Days 8$ Germany

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Orders containing items in pre-order are sent in one shipment. Dispatching will be pending until the items in pre-order are available.

All orders are shipped from our office in Lisbon, Portugal. Upon dispatch of the products from our office, we will send you a Shipment Confirmation email with a tracking link.

Title to and risk of loss of your products will pass to you when you take possession of the products.

We're not responsible for incomplete address information, if the delivery is not possible due to this, shipping fees will not be refunded.

 

You may receive your order in an address of your choice (home, work, etc.).

For security reasons we do not deliver to P.O. boxes, or packstations.

Delivery country does not have to match the country of purchase.

Send an e-mail to info@heyharpershop.com for further assistance.

 
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