Return shipments may take up more time, we're willing to wait for your package to arrive at our warehouse. Regardless, the return package must be sent within the 30 days return window.
Return shipments may take up more time, we're willing to wait for your package to arrive at our office.
If stored credit is preferred over a refund we’ll be glad to offer you a 5% discount on your next purchase. 
For any of these requests please send an e-mail to info@heyharpershop.com and we’ll be happy to help you.
Please send your return's tracking reference so we can identify your package even if it is held at customs. You must inform us of your return via email or we may not be able to process your refund.
 
Our return address:

FineCom Passau
C/o HeyHarper
Zur Painten 1
94529 Aicha vorm Wald
Germany
 
We do not provide free return shipping labels. Shipping fees are non-returnable. 
Pierced earrings and pendants are non-returnable for reasons of safety and hygiene. No exceptions will be made. All earrings items are 1 mm - 0.039'' wide on the piercing part.
If you received a free item with your order please note that the promotion applies on purchases above a certain threshold.
If you'd like to send items back, making the purchase amount fall below the free item threshold, the item's amount will be discounted from your refund.
If you're interested in receiving a full refund, please return all the items you've received.
The items must be returned in their original condition. No scratches, wear marks or broken pieces. The packaging may not be the original but please make sure the necklaces do not tangle or get damaged during transport.
If the items do not reach us in their original condition or are shipped 30 days after the delivery we will not process refunds or store credit.
We will not be held accountable on lost packages or any problems that may happen during the return transportation.
Please allow up to 20 business days for your return package to reach our address (depending on your location). We’ll only issue the refund, store credit or exchange once the parcel is delivered to us.
 
DEFECTIVE ITEMS
If you receive a proved defective piece we're able to provide store credit in its value. If a refund is demanded the item must be returned to our office at your own expenses.
If the items are broken after a 60 day period after you received you order, we will not be responsible for their replacement or repair.
We are not responsible for lost items, either within the exchange period or after.
 
Cancelling or Refusing Orders

Please note our team works hard to get your order dispatched as quickly as possible, once confirmed, we'll not be able to cancel your order.
If you do not want to receive your purchase, you'll have to refuse it upon delivery.
We'll be able to refund it once we receive the returned package, shipping costs will be deducted and may vary from country of destination.
If you're purchasing from outside the EU, the return package will be demanding additional customs fees, these will also be deducted from your purchase amount.